Return and Refund

Refund & Warranty Policy

Introduction
At Bagstellar, your satisfaction is our top priority. If our bags do not meet your expectations, you may return them within 30 days of delivery, subject to the conditions outlined below. Your happiness matters to us—within the limits of this policy.

30-Day Money Back Guarantee
You may return undamaged and fully functional bags for any reason within 30 days of receipt.

Conditions for a Valid Return:

• Product must be in original condition and packaging

• All original accessories, manuals, and inserts must be included

• Proof of purchase (e.g., order number or receipt) is required

• Return must be initiated within 30 days of delivery

Additional Notes:

• For non-quality-related returns, the customer is responsible for return shipping costs

• Bagstellar will refund the product price only; shipping and handling charges are non-refundable

• Returns that do not meet the above conditions may be denied

• Non-quality-related return requests after 30 days cannot be accepted

👉 To start a return, please submit your request [here] or email us at info@bagstellar.com

How to Claim Your Warranty Easily

1. Make sure your product is within the warranty period

2. Ensure you have proof of purchase (order number or screenshot)

3. Do not dispose of the product until a solution is confirmed by our customer service

4. Contact us at info@bagstellar.com

5. Follow the instructions from our support team to file a warranty claim or return

If your bag qualifies for a return within 30 days, you may also submit a return request using the link above.

Covered by This Warranty
For Bagstellar products purchased from authorized retailers listed on the official website, if a performance failure occurs during the warranty period under proper use, you can contact Bagstellar customer support to receive warranty service.

Not Covered by This Warranty

• Normal wear and tear (e.g., zippers, straps, lining, hardware)

• Products from unauthorized sellers

• Products without proof of purchase

• Used products sold by any seller

• Products with altered or removed serial/model codes

• Lost or stolen items

• Expired warranty period

• Non-quality-related issues after 30 days

• Giveaway or promotional items

• Damage from unauthorized repair or modification

• Accidental, abusive, or improper use (e.g., water damage, animal bites, natural disasters)

• Damage exceeding the product’s value

• Use with non-recommended accessories

• Warranty claims after the original warranty period

Note: Warranty services provided for a defective item do not extend the warranty beyond the original period.

Warranty Benefits
During the warranty period, Bagstellar will provide one of the following solutions:

• A full or partial refund based on the issue

• Repair of manufacturing/material defects

• Replacement with an item of equal value

Authorized Retailers